Terms of Service

01

Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between Amomic-AI (“Amomic-AI”, “we”, “us”) and you — the person or business accessing our website, console, APIs or AI-agent platform (together, the “Services”).

By creating an account, clicking “agree”, or using the Services, you accept these Terms, our Privacy Policy and our Acceptable Use Policy. If you use the Services on behalf of a company, you confirm you have authority to bind that company, and “you” means the company.

02

Definitions

• “Agent” — an AI assistant you configure on our platform to converse with your customers over chat, voice, WhatsApp or email.
• “Customer Data” — data you or your end users submit to the Services: knowledge-base content, agent configurations, conversations, recordings, contacts and similar.
• “End User” — a person who interacts with your Agent.
• “Order” — the plan, usage rates and any custom terms you subscribe to, whether selected in the console or agreed in writing.

03

Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract to use the Services.
• You are responsible for your account credentials, API keys, and everything done under them. Notify us immediately of any unauthorised use.
• Account information you provide must be accurate and kept up to date.
• Access to the production console may be invite-only during early access; we may approve, defer or decline signups at our discretion.

04

The services

Amomic-AI provides a platform for building and deploying AI customer agents across channels — website chat, phone calls (inbound and outbound), WhatsApp and email — together with knowledge-base tools, analytics, ticketing and APIs.

We continually improve the Services and may add, change or retire features. If a change materially reduces the core functionality you have paid for, you may terminate the affected subscription and receive a pro-rata refund of prepaid, unused fees.

05

Plans, billing & taxes

• Subscriptions. Paid plans bill in advance on a monthly or annual cycle and renew automatically until cancelled.
• Usage charges. Metered services — such as voice minutes at the per-minute rate of your selected voice tier — are billed according to your Order, in arrears or by prepaid credits.
• Price changes. We may change prices with at least 30 days’ notice; changes apply from your next billing cycle.
• Late or failed payment. We may suspend the Services if undisputed fees remain unpaid after notice.
• Taxes. Fees exclude GST and other applicable taxes, which you are responsible for (other than taxes on our income).

Cancellation and refund handling is described in our Refund & Cancellation Policy, which forms part of these Terms.

06

Your data & your responsibilities

You own your Customer Data. You grant us the rights needed to host, process and transmit it solely to provide the Services, as detailed in our Data Processing Agreement. As between us, you are the data fiduciary/controller of End User data; we are your processor.

Because your Agents talk to real people, you must:

• Have a lawful basis — including any required consent — for the calls, messages and emails your Agents make and send, and for any recording of calls.
• Comply with telecom and messaging regulations that apply to you, including TRAI regulations and Do-Not-Disturb (DND) preferences in India, and the platform rules of channels such as WhatsApp.
• Only upload knowledge-base content you have the right to use.
• Not submit data of children, or sensitive personal data your lawful basis does not cover.

07

Acceptable use

Use of the Services is subject to our Acceptable Use Policy, which prohibits — among other things — spam calling and messaging, deceptive AI impersonation, unlawful content and attempts to compromise the platform. We may suspend or terminate accounts that violate it.

08

AI-generated output

The Services use machine-learning models that generate responses probabilistically. You acknowledge that:

• AI output may occasionally be inaccurate, incomplete or inappropriate despite the guardrails we and you configure.
• You are responsible for reviewing how your Agents are configured, testing them before going live, and monitoring their output — especially for regulated domains such as medical, legal or financial advice.
• AI output is not professional advice, and you must not present it as such to End Users without human review.

09

Intellectual property

We own the Services — the software, models’ orchestration, designs, documentation and trademarks. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription, in accordance with these Terms.

You may not copy, modify, reverse engineer, resell or create derivative works of the Services except as law allows. Feedback you give us may be used to improve the Services without obligation to you.

10

Confidentiality

Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need it and are bound to confidentiality, or where disclosure is required by law with notice where lawful.

11

Third-party services

The Services interoperate with third-party platforms and providers — for example telephony carriers, WhatsApp (Meta), email providers and AI model providers listed on our Subprocessors page. Your use of a third-party platform is governed by its own terms, and we are not responsible for third-party services we do not control.

12

Beta & early-access features

We may offer features marked beta, preview or early access. They are provided as-is, may change or be withdrawn at any time, may have reduced or no support, and are excluded from any availability commitments.

13

Suspension & termination

• By you. You may cancel your subscription at any time from the console or by written notice; cancellation takes effect at the end of the current billing cycle per the Refund & Cancellation Policy.
• By us. We may suspend or terminate the Services for material breach that is not cured within 15 days of notice, for violations of the Acceptable Use Policy (immediately where necessary to protect the platform, other users or the public), or for non-payment.
• Effect. On termination your access ends. You may export your Customer Data before closure; after closure we delete it in line with the DPA and our retention schedule.

14

Disclaimers

Except as expressly stated in these Terms, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory — including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or that AI output will be accurate.

15

Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.
• Each party’s total aggregate liability under these Terms is capped at the amounts you paid us for the Services in the 12 months before the event giving rise to the claim.
• These limits do not apply to your payment obligations, either party’s indemnification obligations, or liability that cannot be limited by law.

16

Indemnification

You will defend and indemnify Amomic-AI against third-party claims arising from your Customer Data, your Agents’ communications with End Users, or your breach of these Terms or applicable law — including telecom, recording-consent and anti-spam regulations. We will defend and indemnify you against third-party claims that the Services, as provided by us and used as permitted, infringe their intellectual property rights.

17

Governing law & disputes

These Terms are governed by the laws of India. Subject to any mandatory law to the contrary, the courts at Jaipur, Rajasthan have exclusive jurisdiction over disputes arising out of these Terms. The parties will first attempt in good faith to resolve any dispute informally within 30 days of written notice.

18

Changes to these terms

We may update these Terms from time to time. For material changes we will give at least 15 days’ notice by email or in the console. Continued use of the Services after a change takes effect constitutes acceptance; if you do not agree, stop using the Services and cancel before the change applies.

19

Contact

Questions about these Terms: support@amomic.in — subject “Terms of Service”. Amomic-AI, Rajasthan, India.