Refund & Cancellation Policy

01

14-day money-back guarantee

If you are not satisfied with Amomic-AI for any reason, email support@amomic.in within 14 days of your purchase and we will refund it in full. No questions asked.

The guarantee applies to every payment you make to us — your first subscription payment, each renewal, and every prepaid credit top-up. There is no usage limit, no restocking fee and no deduction of payment-processing charges: you get back the full amount you paid, to the payment method you paid with.

02

Overview

This policy explains how cancellations and refunds work for Amomic-AI subscriptions and usage charges. It forms part of our Terms of Service. You can cancel anytime, you keep access for the period you paid for, and any payment made in the last 14 days can be refunded in full on request.

03

Subscriptions & billing cycles

• Paid plans are billed in advance, monthly or annually, in Indian Rupees (INR) unless your order says otherwise.
• Subscriptions renew automatically at the end of each cycle until cancelled.
• Metered usage — such as AI voice minutes at your selected voice tier’s per-minute rate — is charged against prepaid credits you add in advance, separately from your plan fee.
• All fees are exclusive of GST and other applicable taxes.

04

Service delivery

Amomic-AI is a digital service. Access is activated electronically — typically within minutes of successful payment — through your account at console.amomic.in. Nothing is shipped physically.

05

Cancelling your subscription

• You can cancel anytime from the console’s billing settings, or by emailing support@amomic.in from your account email.
• Cancellation takes effect at the end of the current billing cycle — you keep full access until then, and you are not charged again.
• Downgrades work the same way: the lower plan applies from your next cycle.
• After cancellation you can export your data; we then delete it in line with our Data Processing Agreement and retention schedule.

06

After the 14-day window

Beyond 14 days you are never locked in — you can cancel at any time and you will not be charged again. In addition, the following always apply, however long ago the payment was made:

• Unused prepaid credits are refunded in full, at any time, on written request when you close your account.
• Duplicate or erroneous charges — for example a double charge from a payment retry — are refunded in full.
• Service failure. If a fault on our side made the core service unusable, we refund a pro-rata amount for the affected period.
• Material reduction of service. If we materially reduce functionality you have prepaid for, you may terminate and receive a pro-rata refund of prepaid, unused fees, as stated in the Terms.
• Disputed usage. If you believe metering was wrong, we investigate against our logs and refund any over-charge.

Outside these cases, refunds after 14 days are at our discretion — but ask us anyway. Promotional and free credits are not purchases and carry no cash value.

07

Prepaid credits

• Any credit top-up is fully refundable within 14 days of the top-up under the guarantee above, whether or not you have used the credits.
• After 14 days, unused credits are refunded in full when you close your account. Usage already consumed — completed voice minutes, delivered messages — has been delivered and is not refunded outside the 14-day window.
• Prepaid credits are valid for 12 months from the date of the top-up that created them. See the Prepaid Credits & Top-ups policy for how validity, expiry notices and drawdown order work.

08

Who processes your payment

Purchases in Indian Rupees are processed by our payment gateway and billed by Amomic AI Solutions Private Limited. Purchases in US Dollars are sold by Paddle.com Market Ltd as our Merchant of Record; Paddle handles the transaction, tax and invoice, and issues the refund.

Either way, the 14-day guarantee above is the policy that applies to your purchase. Email us and we will arrange the refund with the relevant processor — you do not need to work out which one billed you.

09

How to request a refund

Email support@amomic.in from your registered account email with the subject “Refund request” and the invoice or transaction reference. You do not need to give a reason.

• We acknowledge refund requests within 48 hours.
• Refunds are issued to the original payment method within 5–7 business days; your bank may take additional time to post the credit.

10

Changes & contact

We may update this policy from time to time; the version on this page applies to charges made after its “Last updated” date. Questions: support@amomic.in.