Refund & Cancellation Policy

01

Overview

This policy explains how cancellations and refunds work for Amomic-AI subscriptions and usage charges. It forms part of our Terms of Service. We aim to be fair and predictable: you can cancel anytime, you keep access for the period you paid for, and genuine service failures on our side are made right.

02

Subscriptions & billing cycles

• Paid plans are billed in advance, monthly or annually, in Indian Rupees (INR) unless your order says otherwise.
• Subscriptions renew automatically at the end of each cycle until cancelled.
• Metered usage — such as AI voice minutes at your selected voice tier’s per-minute rate — is charged per your plan, either against prepaid credits or billed in arrears.
• All fees are exclusive of GST and other applicable taxes.

03

Service delivery

Amomic-AI is a digital service. Access is activated electronically — typically within minutes of successful payment — through your account at console.amomic.in. Nothing is shipped physically.

04

Cancelling your subscription

• You can cancel anytime from the console’s billing settings, or by emailing support@amomic.in from your account email.
• Cancellation takes effect at the end of the current billing cycle — you keep full access until then, and you are not charged again.
• Downgrades work the same way: the lower plan applies from your next cycle.
• After cancellation you can export your data; we then delete it in line with our Data Processing Agreement and retention schedule.

05

When fees are refundable

• Monthly plans are not refunded for partial months once a cycle has begun.
• Annual plans may be cancelled for a full refund within 14 days of the first purchase, provided usage in that period has been fair-trial-level. After 14 days, annual fees are non-refundable for the current year.
• Duplicate or erroneous charges — for example a double charge from a payment retry — are refunded in full once verified.
• Service failure. If a verified fault on our side made the core service unusable for an extended period, we will credit or refund a fair pro-rata amount for the affected period.
• Material reduction of service. If we materially reduce functionality you have prepaid for, you may terminate and receive a pro-rata refund of prepaid, unused fees, as stated in the Terms.

06

Usage charges & prepaid credits

• Metered usage already consumed (for example completed voice minutes or delivered messages) is non-refundable.
• Unused prepaid credits you purchased (not promotional credits) are refundable on written request when you close your account, less any payment-gateway charges we cannot recover.
• Disputed usage — where you believe metering was wrong — will be investigated against our logs; verified over-charges are credited or refunded.

07

How to request a refund

Email support@amomic.in from your registered account email with the subject “Refund request”, including your organisation name, the invoice or transaction reference, and the reason.

• We acknowledge refund requests within 48 hours.
• Approved refunds are issued to the original payment method within 5–7 business days of approval; your bank may take additional time to post the credit.

08

Changes & contact

We may update this policy from time to time; the version on this page applies to charges made after its “Last updated” date. Questions: support@amomic.in.