Question 1

How can AI voice agents reduce customer support costs?

Amomic-AI · Accepted Answer

Adya automates up to 80% of routine inquiries through intelligent call handling, cutting support costs by 40-60% while keeping service quality. Unlike a traditional IVR menu, Adya understands natural conversation, so callers say what they want instead of pressing numbers. There is a free plan at ₹0/month — 100 AI conversations, no card required — and paid plans start at ₹2,999/month, against roughly ₹25,000/month for a single human support agent.

Question 2

Can AI voice agents provide 24/7 multilingual support?

Amomic-AI · Accepted Answer

Yes. Adya works around the clock in 11 Indian languages — Hindi, Bengali, Marathi, Tamil, Telugu, Gujarati, Kannada, Malayalam, Punjabi, Odia and English. It detects the language automatically, handles regional accents, follows a caller who switches language mid-sentence, and keeps context across the conversation.

Question 3

What makes Adya different from other AI voice agent solutions?

Amomic-AI · Accepted Answer

Adya is one agent across every channel — phone calls, website chat, WhatsApp and email — sharing a single inbox, so a customer never repeats themselves after switching channel. It takes real actions rather than only answering: checking order status, booking appointments with Google Calendar sync, applying credits and sending WhatsApp reminders. It handles 100+ concurrent calls, hands off live to a human mid-call, and reports in real time.

Question 4

Can AI voice agents handle complex customer queries?

Amomic-AI · Accepted Answer

Yes. Adya resolves around 90% of Tier-1 support issues on its own. Anything beyond that escalates to a human agent with the full conversation history attached, and a human can take over a live call or chat mid-conversation rather than starting again.

Question 5

Does Amomic provide AI-powered chat and WhatsApp support?

Amomic-AI · Accepted Answer

Yes. Amomic offers AI chat and WhatsApp support with instant, accurate answers in 11 Indian languages. Adya learns from resolved conversations, so answers improve over time, and website chat and WhatsApp run on the same agent and the same shared inbox as voice and email.

Question 6

Does Amomic offer AI email support for customer service?

Amomic-AI · Accepted Answer

Yes. Adya's AI email support reads the context of an incoming email and drafts a human-like reply, handling large volumes without losing the personal tone. Email sits in the same shared inbox as chat, WhatsApp and calls, so the history follows the customer across channels.

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